FunJoin makes it simple to manage your Customers' Scheduled Sessions and Programs (Reservations). If you need to Cancel Reservations, FunJoin makes the process fast and intuitive. You can cancel Scheduled Sessions and Programs from the Participant Profile Page or the Schedule Page.
Returned Credits
In most cases, canceling a Session or Program Reservation will return a Credit to the Customer's Account.
Canceling an individual Session will return a Session Credit to the Customer's Account.
Canceling an entire Program will return a Program Credit to the Customer's Account.
Canceling a Session out of a Program will not return a Session Credit or a Program Credit to the Customer's Account.
The Returned Credits can be used to Schedule another Session or Program or can be Refunded and Deleted.
Remember:
Canceling a Session or Program does not grant the Customer a Refund. Refunds are granted independently of Cancellations.
Business Owner Tip:
Credits Help you “Save the Sale”
If a Customer wants to cancel, you’ll have the option to remove their Session or Program Reservation and return their Session or Program Credit. That way, their returned Credit can be redeemed to Schedule a new available Session or Program in the future. Instead of losing a sale, you’ll be gaining a happy customer!
Instead of immediately refunding the amount the Customer Paid, you can offer the opportunity to Schedule a different Session or Program.
Cancellation Emails
When a Session or Program is Canceled in the Admin Panel, the Customer will receive a Cancelation Email to their Email on File.
You can edit and adjust the Cancellation Email in the Email Tab.
Canceling Sessions and Programs Training Video
Canceling from the Participant Profile Page
Cancel a Session
Click Customers in Top Menu Bar
Find Customer in Customer Managment Table
Click Customer Name to open Customer Profile
Find Participant on Customer Profile
Click Participant Tile to open Participant Profile
Find Session in Upcoming Schedule Tab
Click More Options Button
Click "Cancel Session" Button
Cancel an Entire Program
Click Customers in Top Menu Bar
Find Customer in Customer Management Table
Click Customer Name to open Customer Profile
Find Participant on Customer Profile
Click Participant Tile to open Participant Profile
Find Program in Upcoming Schedule Tab
Click More Options Button
Click "Cancel Program" Button
Cancel a Session from a Program
Click Customers in Top Menu Bar
Find Customer in Customer Management Table
Click Customer Name to open Customer Profile
Find Participant on Customer Profile
Click Participant Tile to open Participant Profile
Find Program in Upcoming Schedule Tab
Click the Expand Button
Find Session
Click Delete Button (Garbage Can)
Canceling from the Schedule Page
Cancel a Session
Click Schedules in Top Menu Bar
Find Schedule Set
Click to open Schedule Set Page
Find Schedule
Click "View Day" or "Open Schedule" Button to open Schedule Page
Find Participant in Schedule
Click More Options Button
Click "Cancel Session" Button
Cancel an Entire Program
Click Schedules in Top Menu Bar
Find Schedule Set
Click to open Schedule Set Page
Find Schedule
Click "View Day" or "Open Schedule" Button to open Schedule Page
Find Participant in Schedule
Click More Options Button
Click "Cancel Program" Button
Cancel a Session from a Program
Click Schedules in Top Menu Bar
Find Schedule Set
Click to open Schedule Set Page
Find Schedule
Click "View Day" or "Open Schedule" Button to open Schedule Page
Find Participant in Schedule
Click More Options Button
Click "Cancel Session" Button